FAQ

Frequently Asked Questions

Frequently Asked Questions about DriveImage XML



What are my support options?
What files are created by DriveImage?
Where are these files stored?
What Operating Systems are supported?
Can I restore the image to a smaller partition?
Can I write the data directly to a CD/DVD?
Are there any command line parameters?
What about command line parameters for restoring a drive?
How do I restore an image back to a working state?
How much does the software cost?
Why am I getting a VSS error when I try to backup a drive?
I restored my boot drive, why does it not boot?
I want to browse an image. Why is the screen empty?
What kind of compression should I use?
What is the difference between the "Private Edition" and the "Commercial Edition"?
What is the difference between "DriveImage XML" and "ShadowCopy"?
Can I backup and restore a RAID?





Q. What are my support options?

A. We do not provide support for the free Private Edition of DriveImage XML You should browse our documentation for a solution or search the Internet for any problems you might have.

For the buyer of the Commercial Edition we provide support for one year for the number of support incidences specified at the time of purchase. We provide only support to the buyer and not to the users of the Commercial Edition, as the users should be supported by the buyer.

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Q. What files are created by DriveImage?

A. It depends on whether you create a multi-file image or not. A multi-file image will have a .xml file and a .dat file and files beyond that are numbered .001, .002, .003,… until the end of the drive. If you do not create a multi-file image, there will be a .dat file and a .xml file.

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Q. Where are these files stored?

A. You will be prompted for a location in the software and you can choose where ever you like (not on the source drive though), however the default location is My Documents.

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Q. What Operating Systems are supported?

A. With the software installed on a PC, supported file systems are Windows XP, Server 2003, Server 2008, Vista, Windows 7, and Windows 8, 32 and 64 bit.

However, you can boot from our Runtime Live CD or a BartPE boot CD-ROM and backup older Windows machines as well.

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Q. Can I restore the image to a smaller partition?

A. No, currently you can only restore your data to a partition that is exactly the same size or larger, regardless of the data size.

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Q. Can I write the data directly to a CD/DVD?

A. No, you have to write the data to a hard drive first, then if you have chosen multi-file images, you can then burn those files to CD or DVD.

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Q. Are there any command line parameters?

A. For the backup there are the following commands:


/bx Backup drive x, e.g. /bc
/tx Write backup files to x, e.g. /td:\backups\drive_c
/r Raw mode, e.g. /r or /r-
/s Split image, e.g. /s or /s-
/c Compression (fast), e.g. /c or /c-
/c1 Compression (fast), e.g. /c1
/c2 Compression (good, but slow), e.g. /c2
/v Try VSS first, e.g. /v, do not use with /l
/l Try locking first, e.g. /l, do not use with /v

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Q. What about command line parameters for restoring a drive?

A. There currently are not any.

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Q. How do I restore an image back to a working state?

A. Note that you must put the image into an existing partition. If necessary create a new partition with Windows Disk Management first. You do not need to format the drive. The size of the partition you create will determine the size of the drive - for example if you create a 20GB partition and then restore a 10GB size image to it, the size of the drive will still be 20GB.

To start Windows Disk Management click:

Start>Control Panel>Administrative Tools>Computer Management>Disk Management

If Windows Disk Management does not start, you can use the following commands from the command prompt:

net start dmserver
net start dmadmin
diskpart

To restore an image to an existing partition, click Restore in the main program window.

Note on boot drives: If you want your computer to boot from the new partition you must set it to "active" with Windows Disk Management.

It is a good idea to perform a Restore from our Runtime Live CD or a BartPE boot CD-ROM.

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Q. How much does the software cost?

A. Currently the software is free for home use. If you are a business, organization or use the software commercially, you must purchase the Commercial Edition. See our price list.

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Q. Why am I getting a VSS error when I try to backup a drive?

A. This error can occur if VSS (Volume Shadow Services) is not running properly on your system. This is not a DriveImage error. It is usually caused by poorly configured Windows systems.

Please verify in Settings->Control Panel->Administrative Tools->Services that the following services are enabled:

MS Software Shadow Copy Provider
Volume Shadow Copy

Also make sure you are able to stop and start these services.

Possible reasons for VSS failures:

For VSS to work, at least one volume in your computer must be NTFS. If you use only FAT drives, VSS will not function. The required NTFS volume does not need to be identical with the volume you want to image.

You should make sure that VSSVC.EXE is running in your task manager. If the problems persist, registering "oleaut.dll" and "oleaut32.dll" using "regsvr32" might help.

Without VSS you still can make images with locking or without locking.

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Q. I restored my boot drive, why does it not boot?

A. To boot from a drive:

  • The boot partition should be located on the first drive (DISK0), which is usually the master drive.
  • The boot partition should be the first partition on the drive.
  • The boot partition must be a "primary" partition.
  • The boot partition must be "active".

If your drive still does not boot you can try to set a new "Disk ID". Windows remembers old drive letter assignments which can cause problems when trying to boot from a cloned drive. You can force the removal of old drive letter assignments by setting a new Disk ID. Click Tools->Set new Disk ID and read the instructions.

Vista Boot Problem:

If your cloned Vista drive refuses to boot with a "winload.exe is missing or corrupt" message, you might need to change the BCD store.

Fix automatically

- In DriveImage click on Tools->Fix Vista boot problem.
- Select the BCD Store of the new (cloned) drive.
- Click "Update BCD Store".
Your drive should now boot.

Fix manually

- Boot from your Vista installation DVD and start the command prompt. If your Windows directory is on C: navigate to c:\windows\system32.
- Type "bcdedit" (without quotes) and press Enter. You should see the following screen:

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=C:
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \Windows\system32\winload.exe
description Microsoft Windows Vista
locale en-US
inherit {bootloadersettings}
osdevice partition=C:
systemroot \Windows
resumeobject {d96b9513-83c6-11db-8615-bcd1a0f0502e}
nx OptIn

If under "Windows Boot Loader", "device" or "osdevice" do not contain your boot partition's name but display "unknown", you need to correct this. Type:

bcdedit /set {default} osdevice "partition=C:
bcdedit /set {default} device "partition=C:

Read a good article about Vista cloning problems here:

http://www.multibooters.co.uk/cloning.html

This link points to a techforum that discusses the Vista boot problem:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PageIndex=2 &SiteID=17&PostID=1343608

Windows 7 Boot Problem:

Windows 7 provides all the challenges mentioned above. In addition, a Window 7 standard installation provides a boot manager that is located in a small partition preceding the Winows 7 partition. However, we found the Windows 7 installation DVD very helpful with fixing boot problems. If you do not get the drive to boot, put in the installation DVD and initiate a startup repair. Here is a comprehensive article on how to do that: http://pcsupport.about.com/od/toolsofthetrade/ss/windows-7-startup-repair.htm

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Q. I want to browse an image. Why is the screen empty?

A. The image was created in RAW format. In RAW format, DriveImage does not interpret the data. Thus it has no knowledge about individual files.

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Q. What kind of compression should I use?

A. Look at this example: Backup of 33 GB using DriveImage:

COMPRESSION DURATION SIZE
No compression 13 min 33 GB
Fast compression 15 min 22 GB
Good compression 50 min 12 GB

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Q. What is the difference between the "Private Edition" and the "Commercial Edition"?

A. Only home users are allowed to use the free "Private Edition". It is not possible to get support for the "Private Edition".

Businesses, organizations and commercial users must buy the "Commercial Edition". The "Commercial Edition" comes with support. You can customize the Welcome screen.

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Q. What is the difference between "DriveImage XML" and "ShadowCopy"?

A. DriveImage XML backups and restores entire volumes. ShadowCopy copies individual files.

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Q. Can I backup and restore a RAID?

A. Yes, as long as it is a hardware RAID. If it is a Windows software RAID, you can back it up, but you can not restore it back to the software RAID. You can restore it to an individual drive or hardware RAID, though.

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