Phone: +1-775-884-3922
Fax: +1-818-475-1741
E-mail: support@runtime.org

We speak English & German.

Office hours are Monday thru Friday from 8 a.m. to 5 p.m.
We answer emails 7 days a week, usually within 24 hours or faster.

European Office:

Phone: +49-30-280-8008
Fax: +49-30-690-88-444
E-mail: support_europe@runtime.org

We speak German, English & French.

Office hours are Monday thru Friday from 10:00 to 18:00.
We answer emails 7 days a week, usually within 24 hours or faster.

Runtime Software
1601 Fairview Dr.
Carson City, NV 89701, USA
Phone: +1-775-884-3922
Fax: +1-818-475-1741
E-mail: info@runtime.org

We speak English & German.

Runtime Software
Invalidenstr. 160
10115 Berlin, Germany
Phone: +49-30-280-8008
Fax: +49-30-690-88-444
E-mail: support_europe@runtime.org

We speak German, English & French.

If you lost your key, or your current key no longer works, then send an email to support@runtime.org with your registration name and we will send you a new key as soon as possible.

Free Updates

Registered users are entitled to free updates for the life of the product.

Just download the new version of the program from our website and register it with the license key you got. If your old license key doesn't work anymore for a new version, send us an email with your registration name and we will send you a new key.

Contact Tech Support

When contacting tech support, please help us by including the name and version no. of the program you are using, any error messages and error no. you are getting while running the program, and how we can contact you.

RAID Support

If you are having trouble finding your RAID's parameters, our RAID Probe service might be an option for you.

Data Recovery Service

You do not want to do the recovery yourself? We can do it for you. Read more...